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Google IT Support

What you will learn

Gain skills required to succeed in an entry-level IT job
Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service
Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging
Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

Skills you will gain

Debugging
Encryption Algorithms and Techniques
Customer Service
Network Protocols
Cloud Computing
Binary Code
Customer Support
Linux
Troubleshooting
Domain Name System (DNS)
Ipv4
Network Model

About this Professional Certificate

Prepare for a career in the high-growth field of IT, no experience required. Get professional training designed by Google and get on the fast-track to a competitively paid job.

Over 5 courses, learn in-demand skills that prepare you for an entry-level job. At under 10 hours per week, you can complete the certificate in less than 6 months.

Since the IT Support Certificate launched in 2018, 82% of graduates have reported a positive career outcome like a new job, promotion, or raise within 6 months.

Applied Learning Project

This program includes over 100 hours of instruction and hundreds of practice-based assessments, which will help you simulate real-world IT support scenarios that are critical for success in the workplace.

The content is highly interactive and exclusively developed by Google employees with decades of experience in IT.

Through a mix of videos, assessments, and hands-on labs, you’ll be introduced to troubleshooting, customer service, networking, operating systems, and security — foundational IT skills required for an entry-level job.

Your skills will include: Network protocols, cloud computing, Windows operating system, Linux command line, systems administration, encryption algorithms and techniques, and more.

Learn concrete skills that top employers are hiring for right now.